Privacy Policy
Last updated: November 11, 2024
1. Introduction
Welcome to PainReliefAI.com. This Privacy Policy explains how we collect, use, store, and share your personal and health information. Your privacy is of utmost importance to us, and we are committed to protecting it.
2. Information We Collect
Personal Identification Information
We collect personal details such as your name, email address, phone number, age, gender, and location when you use our services.
Health Information
We collect health-related information, including symptoms, medical history, and treatment preferences, to provide you with the best possible service.
Usage Information
We collect information about your interactions with our website, including your IP address, browser type, and usage patterns, using cookies and other tracking technologies.
3. How We Collect Your Information
We collect information directly when you provide it during sign-up, form submissions, or consultations. We also collect data automatically through cookies and third-party services that help us understand user behavior.
4. How We Use Your Information
- Providing Services: To provide you with personalized treatment plans and virtual consultations.
- Improving Our Services: To enhance user experience based on your feedback and usage patterns.
- Marketing and Communication: To send updates and offers if you have opted in.
- Legal Compliance: To comply with applicable laws and regulations.
5. How We Share Your Information
With Third-Party Service Providers
We share your information with third-party service providers that assist us in running our platform, such as IT services, payment processors, and hosting providers. These entities are obligated to comply with strict data protection requirements.
By providing your email address you agree that we may share this information with our payment processor, Stripe, for the purpose of sending invoices and payment-related communications. You acknowledge that invoices will be sent to the email address you provide, and it is your responsibility to ensure the accuracy of this information.
Healthcare Providers
Your health information may be shared with licensed healthcare professionals to provide accurate medical advice and treatment.
Legal Requirements
We may disclose your information to comply with legal obligations, enforce our terms, or protect the safety of our users.
6. Data Security
We implement technical and organizational measures such as encryption, secure servers, and restricted access to protect your information. We comply with HIPAA requirements for handling health data securely.
7. Data Retention
We retain your personal and health information as long as necessary to provide our services. When your information is no longer needed, we delete or anonymize it in compliance with applicable laws.
8. Your Rights
- Access and Correction: You have the right to access and correct your personal information.
- Data Portability: You can request a copy of your personal data in a structured format.
- Withdrawal of Consent: You can withdraw consent to use your data at any time.
- Right to Deletion: You can request deletion of your data, subject to legal obligations.
9. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and gather analytics. You can manage your cookie preferences through your browser settings.
10. Children's Privacy
Our services are not intended for children under 18 without parental consent. If we learn that a child under 18 has provided personal information, we will delete it unless we have parental consent.
11. International Data Transfers
Your information may be transferred internationally to provide our services. We ensure appropriate safeguards are in place for cross-border data transfers.
12. Changes to This Privacy Policy
We may update this policy periodically. You will be notified of significant changes through our website or by email.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at support@painreliefai.com.